Sharuma AI
Support
Use this page for account, installation, device authorization, model access, and subscription questions.
Report an issue or send feedback
Email [email protected] with:
- your Sharuma account email;
- the application version;
- the model name shown in the app;
- what you expected and what happened;
- whether the issue is reproducible.
Do not send your password, refresh token, API key, or the contents of your private project.
Before contacting support
- Check that your email is verified.
- Confirm that your subscription is active in Account.
- Use Refresh Subscription Status after an administrator assigns a plan.
- Restart the app after a model catalog update if the selector is stale.